Frequently asked
questions

We support:

• NA: US, CA, MX, BR
• EU: AE, DE, EG, ES, FR, GB, IT, NL, PL, SA, SE, TR
• APAC: IN, SG, AU, JP
  

Yes we require a Seller to connect both Amazon advertising and Amazon order data to Nozzle after signing up. This needs to be done for each marketplace.

Nozzle is 2.5 years old and is made up of Amazon Sellers, ex-Amazon employees and seasoned and passionate technology people! We don’t sell any products on Amazon and so we’re completely aligned with your success!

We work with Amazon Sellers of all sizes (5 - 10 figures) across the world.

Our Co-Founder and CEO, Rael, has appeared on a number of podcasts, such as Danny McMillan’s Seller Sessions, and presented keynote talks at conferences including e-Retail Festival and 10X D2C.

Yes! We offer a 14 day free trial where you can cancel anytime! Try for free here

If you’re still on your 14 day trial, you can cancel anytime within the 14 day period with no charge. We will email you a reminder when your trial is coming to an end.

After the trial, payment is made on an upfront monthly recurring basis. To cancel, login to the Settings page where you will see an option to cancel your monthly subscription which will take effect in the next billing period. An email confirmation will be sent to you.

Yes! We use Stripe to manage our customer subscriptions, Nozzle does not store any of your payment information.

A new customer is one that has not made a purchase before, while a returning customer has made at least one purchase before.

Customer Lifetime Value (CLV) can be defined as the total profit per customer to a business over the whole period of their relationship — it is a metric that is highly desired by brands but is often found to be challenging to quantify accurately.

You can read more about it here.

Customer Acquisition Cost (CAC) is a business-level metric. It is the total amount it costs to acquire an average customer. In Nozzle, it’s the total amount of ad spend per ASIN divided by the total number of new to brand customers for a given period.

We are able to fetch two years of order data from the date you connect your Seller account to Nozzle. For the advertising data, it’s the last 60 days.

Not yet but a data export option is on our roadmap!

We update the data on a daily basis.

We don't share your data with anybody. You can check out our Privacy Policy and Terms of Service here.

We keep your Amazon data for as long as you’re a Nozzle customer. If you cancel your subscription, all your data will be deleted within 30 days.

Yes!